Podcast 698: Empathy, Burnout, and Patient Satisfaction

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Contributor: Aaron Lessen, MD

Educational Pearls:

  • Survey of EM physicians to self-report empathy and burnout levels and correlated with patient satisfaction scores
  • Patient satisfaction was not affected by what the physicians thought about their level of empathy or burnout
  • Patient satisfaction was affected by the patient’s perception of empathetic behavior by the physician

References

Byrd J, Knowles H, Moore S, et al. Synergistic effects of emergency physician empathy and burnout on patient satisfaction: a prospective observational study [published online ahead of print, 2020 Nov 25]. Emerg Med J. 2020;emermed-2019-209393. doi:10.1136/emermed-2019-209393

Summarized by John Spartz, MS4 | Edited by Erik Verzemnieks, MD

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