Mike Doehla: Nutrition Coaching, Customer Experience & Business Growth

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By Stuart Aitken. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In today's episode, Stuart welcomes Mike Doehla from the nutrition coaching company StrongerU. Stronger U currently has 15 employees and around 75 coaches. The business works with >50,000 clients across 50 countries. They get into some nutrition coaching tips, customer experience advice and taking the jump towards better service as well non-paid marketing approaches and tips for growing your business. Timestamps are below.

Timestamps:

  • [01.32] - How his covid experience has been?
  • [02.39] - Does he think the fitness industry will have a boom post covid?
  • [04.42] - The nutrition challenges that people coming out of lockdown will be experiencing?
  • [05.57] - How can fitness professionals do better work?
  • [08.32] - How can we teach client-centric coaching?
  • [14.32] - How did he develop self-awareness as a coach in the early days of his career?
  • [20.47] - The importance of the relationship with your clients.
  • [21.47] - How to up your customer service experience to gain more organic growth?
  • [26.32] - How they use surveys with their clients?
  • [30.02] - Steps to take to start creating a better customer experience.
  • [32.32] - StrongerU's onboarding process.
  • [36.32] - Non-paid marketing approaches?
  • [43.39] - Why you have to do things that you may not want to do to grow your business.
  • [47.02] - Why hiring is StrongerU's superpower.
  • [50.17] - How much of StrongerU's success is down to luck?

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326 episodes