#164: Unpacking Your Client Experience


Manage episode 299064010 series 2385194
By Stacey Brown Randall. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

The time has arrived. It's time to take a really good look at your current Client Experience (CX). To know how you want to improve your CX, you first need to understand where you are starting from. So, in this episode I will walk you through a series of exercises and questions so you can deconstruct and then consider how to re-construct your CX.

To make this process easier for you, you can download the Unpacking Your CX worksheet to go step-by-step through this process with me. Access to the worksheet and other resources mentioned can be found on the show notes page at www.staceybrownrandall.com/164.

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