What are Virtual Assistants and How Can Practices Leverage them? #161


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By Kelley & Justin Knott and Justin Knott. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Welcome to another episode of the Patient Convert Podcast! Our guests for today’s episode are Dr. Steven Kupferman and Dr. Omid Shaye. They have founded MedVA after pioneering the use of healthcare Virtual Assistants for both improving the quality of patient care and saving money on staffing. Let’s dive a little bit more into what they have done before starting this great project.

Dr. Kupferman is an oral and maxillofacial surgeon in Los Angeles, California. He is the founding physician of LACOMS (Los Angeles’s premier Oral and Maxillofacial Surgery Center) where he first pioneered the use of Virtual Assistants.

Dr. Shaye is a Gastroenterology Specialist in Beverly Hills, CA. He is a co-founder of Gastroenterology Associates of Beverly Hills, one of the Beverly Hills area’s leading Gastroenterology practices, where he first pioneered the use of Virtual Assistants.

Stay tuned until the end to know more about Medical Virtual Assistance, and how it started to be used with great effectiveness to grow practices!

[00:01 – 10:57] Medical Virtual Assistance

  • I introduce our guests Dr. Steven Kupferman and Dr. Omid Shaye.
  • Bio
  • Dr.Kupferman and Dr. Shaye provide a bit of background.
  • How they introduce virtual assistance.
  • The benefits of this practice in the medical field.
  • Patients' satisfaction.
  • How they started finding remote employees.

[10:58 – 15:06] Why the Philippines?

  • Dr. Shaye talks about the advantages of working with people from the Philippines.
  • There is a Healthcare oriented culture.
  • Nurses are really committed to the medical field.
  • The qualities and training of the virtual.
  • The transition to work remotely.

[15:07 – 25:41] MEDVA - Medical & Dental Virtual Assistant

  • Dr. Kupferman provides information about the company they have founded.
  • Different ways virtual assistance can be used.
  • How doctor offices can benefit from remote employees.
  • Implement training programs for all virtual assistants.
  • Help offices and medical centers think out of the box: What can they do to leverage MEDVA?
  • Dr. Shaye mentions how MEDVA deals with HIPAA, Security, and access in the EMR.
  • There is a security firewall to prevent security breaches and HIPAA violations.
  • Virtual assistants go to extensive training.

[25:42 – 31:23] Closing Segment

  • How to connect with Dr. Kupferman and Dr. Omid Shaye.
  • Links are available below.
  • Final words
  • Stay tuned for more. Links available below.

Tweetable Quotes:

“There is a cultural and work ethic benefit there. My virtual staff are the most dedicated employees I’ve ever had.They are really committed, they are excited about being part of our practice.They are incredibly hard-working” - Omid Shaye

“I was able to interact and access my remote staff better and faster than the staff that were actually in my office… Here, I just clicked on zoom and they were on my screen within seconds” - Steven Kupferman.

Resources Mentioned:

Want to connect with Dr. Kupferman and Dr.Omid Shaye? You can find and follow them on LinkedIn. Check out their website https://medva.com/how-it-works/ to learn more about virtual assistance!

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Thanks for listening. Kelley Knott

61 episodes