041 - How to Deal With Returns so They Don't Ruin Your Amazon Business


Manage episode 267696099 series 2594446
By Stephen Smotherman and Rebecca Smotherman. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

We can all agree on one thing: returns stink. Imagine the scene — you’re an Amazon seller diligently checking your inbox when you get that painful message; another customer is returning one of your items. It's never a fun experience. In this episode, we'll show you how to deal with Amazon returns so that each time you get one of those return notifications, you’ll know exactly what to do.

We'll break-down the process of how returns work from a customer and warehouse perspective so you're aware of all the steps in the return process. Then, we'll break down the six crucial steps you should follow each time you get a return. By following these steps, you’ll learn how to safeguard your feedback score and seller metrics, you’ll understand why your products are getting returned, and you’ll know what to do if one of your items ends up in the dreaded ‘unfulfillable inventory’ category. A valuable episode for both new and long-time Amazon sellers, listen in and learn how to handle returns with confidence

94 episodes